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Loyalty Programme Coordinator

2 months ago

Singapur, Singapore Singapore Airlines Full time

Job Title: Loyalty Programme Associate

About the Role:

We are seeking a highly organized and collaborative individual to join our Global and Corporate Sales department as a Loyalty Programme Associate. In this role, you will be responsible for managing the operational aspects of the HighFlyer Business Travel Programme, ensuring prompt response and resolution to queries and issues.

Key Responsibilities:

  • Manage all HighFlyer Business Travel Programme operational matters to ensure prompt response and resolution to queries and issues
  • Identify root causes, work on eliminating issues to drive down the volume of queries. Categorize issues to understand and tackle customer needs and concerns
  • Manage email escalations from HF Support (Sales Operations outsourced vendors) to ensure prompt response and resolution of queries
  • Educate and empower HF Support through training, release notes, and guides to ensure support agents can effectively address customer queries
  • Handle the issuance of benefits and rewards to our corporate customers
  • Support Product Owners in application system testing
  • Work with Product Owners to enrich the value proposition of HighFlyer Program for corporate customers
  • Work closely with internal and external stakeholders from IT division, vendors, partners, and sales teams

Requirements:

  • Possess a diploma
  • Has good project management experience
  • Is organized and collaborative
  • Is meticulous and organized in multi-tasking in a fast-paced environment
  • Has strong communication, problem-solving and decision-making skills
  • Altéa Reservation Desktop (ARD) experience is a plus

About Us:

Singapore Airlines is a leading airline that offers a unique blend of Asian hospitality and world-class service. We are committed to providing our customers with an exceptional travel experience, and we are seeking talented individuals to join our team.