Customer Experience Ambassador

4 days ago

Singapore beBeeCustomerExperience Full time $40,000 - $60,000

Job Overview

We are seeking a highly skilled Customer Experience Ambassador to join our team.

About the Role

The Customer Service Officer operates within a 24-hour operations centre, providing vital support and coordination for both customers and drivers. This role involves managing a high volume of inquiries and issues, ensuring seamless communication, and delivering exceptional service to uphold the company's standards of safety, reliability, and customer satisfaction.

  • Handle customer inquiries related to bookings, cancellations, technical enquiries and general information.
  • Manage incident response, including accidents, breakdowns, and other emergencies, ensuring timely and effective resolution.
  • Assist drivers with route planning, scheduling, and operational updates.
  • Assign upcoming jobs based on driver availability, location, and qualifications.
  • Communicate with drivers regarding new bookings, changes, or cancellations.
  • Assist drivers with operational issues such as route guidance, customer queries, or vehicle breakdowns.
  • Document all interactions, bookings, cancellations, incidents, and resolutions accurately in the management system for tracking purposes.
  • Respond promptly to driver calls regarding vehicle issues, accidents, breakdowns, or emergencies.
  • Provide drivers with necessary support, instructions, and safety information.
  • Coordinate with internal and/or external parties when required.
  • Monitor driver compliance with operational policies and safety protocols.
  • Address customer complaints, resolve issues, and ensure a high level of customer satisfaction.

Requirements

  • Strong Communication Skills
  • Ability to remain calm and professional under pressure is a must.
  • Problem-Solving and Conflict Resolution Skills
  • Ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of Local Roads and Traffic Regulations
  • Night Owl - Working Hours: 5 Days Rostered. 10:00 PM - 7:00 AM and 5:00 PM - 2:00 AM.

What We Offer

A challenging and rewarding career opportunity with opportunities for growth and development.

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