Providing Exceptional Customer Care

1 week ago

Singapore beBeeCustomerService Full time $40,000 - $60,000
Customer Service Representative Role

We are seeking a highly skilled and experienced professional to provide top-notch customer care services.

The successful candidate will be responsible for handling all customer requests, providing expert recommendations, managing documentation, and fostering excellent customer relationships.

  • Handle all customer inquiries and concerns related to modifications, repairs, and maintenance.
  • Provide professional and suitable repair recommendations, including any additional necessary work.
  • Manage all documentation related to costing, claims, and vehicle history.
  • Assist customers during vehicle check-in and ensure seamless service delivery.
  • Foster excellent customer relations and guarantee satisfaction with all services and inquiries.
  • Prepare repair quotations and cost estimates.
  • Request spare part costs from the Supplies & Logistics department.
  • Respond to customer inquiries via phone and email.
  • Attend to walk-in customers and provide personalized support.
  • Perform administrative tasks, including cash collection when necessary.
  • Prepare sales and order closing reports.
  • Carry out any other duties assigned by the supervisor.
  • Assist in service recovery during customer complaints when needed.
  • Maintain a warm and friendly relationship with customers.
  • Consistently uphold the company's customer service standards.
  • Help compile reports for fleet customers.
Required Skills and Qualifications
  • Minimum NITEC in Automotive Technology
  • At least 3 years of experience in the Automotive Industry
  • Excellent communication skills
  • Able to work independently with minimal guidance
  • Possess a valid Class 3 driving license

As a Customer Service Representative, you will have the opportunity to work with a talented team and make a positive impact on our customers' experiences.

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