Senior Customer Experience Leader

2 weeks ago

Singapore beBeeCustomerExperience Full time $90,000 - $120,000

Imagine leading a specialized team of customer-focused professionals who own high-value relationships essential to achieving our mission.

You will play a crucial role in delivering an outstanding customer experience globally by leveraging your skills in customer support, operations, and team leadership.

Key Responsibilities:
  • Lead a team of high-performing customer service agents across multiple channels
  • Manage initiatives aimed at streamlining operations and improving customer experience metrics
  • Collaborate with cross-functional teams to improve workflows and processes
  • Provide best-in-class customer experience through stakeholder management, task management, and decisive prioritization

As a key member of our organization, you will handle customer escalations, model an investigative mentality, and represent the customer's interests across organizations. You will also identify opportunities to enhance the customer experience and champion clear communication with internal and external partners.

We are seeking an experienced people leader who is passionate about creating seamless experiences for our highest value clients. If you are motivated by our mission and have a proven track record of guiding and developing teams, we want to hear from you.

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