Customer Experience Leader
1 week ago
The Retail Executive Relations Manager will lead a high-performing team in support of executive, government, Legal and PR related critical issues. This role involves guiding growth and development for direct reports, interacting with senior management, and contributing to an inclusive environment.
About the Role
This is an opportunity to work in a dynamic environment where collaboration thrives and individuals grow to achieve exceptional results. As a key collaborator with cross-functional managers, you will navigate dynamics to align priorities, resolve issues, and drive improvement opportunities.
Key Responsibilities
- Lead a team of ER Team Leaders and ER Representatives in resolving complex issues.
- Develop and implement process improvements to enhance efficiency and quality.
- Collaborate with senior management to ensure alignment with business objectives.
Minimum Qualifications:
- 8+ years of experience in customer service/support in e-commerce/retail environments.
- 4+ years leading high-performing support teams.
- Demonstrated ability to prioritize deliverables and manage multiple tasks.
Preferred Qualifications:
- Strong leadership skills with a participative style.
- Able to evaluate complex issues and propose optimal solutions.
- Proactive team-player with a can-do attitude and deep sense of ownership and accountability.
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