IoT Technical Specialist

3 days ago

Singapore beBeeIot Full time $90,000 - $120,000
Technical Solution Expert

This role involves providing technical expertise to customers, assisting them with hardware and firmware integration, testing, debugging, system architecture guidance, and post-sales support. The ideal candidate will have experience in IoT protocols, cloud connectivity, wireless technology, hardware, and firmware.

Key Responsibilities:
  • Provide technical pre-sales support to customers, including roadmap/new product/technical update and proof-of-concept (PoC) guidance.
  • Assist customers with hardware and firmware integration, including cellular & non-cellular modules, antenna and RF layout guidance, installation guidance, and sensor/gateway placements for maximum coverage and reliability.
  • Help customers debug issues during development and deployment, including connectivity problems, firmware bugs or hardware misconfigurations, and certification compliance.
  • Conduct RF performance validation, device benchmarking, and field testing.
  • Recommend best practices for edge computing, data processing, over-the-air (OTA) updates, device-to-cloud architectures, and security.
  • Support customers during product ramp-up stage, provide on-site or remote troubleshooting, conduct technical workshops or training for customer teams, and PCN update and RMA support.
Requirements:
  • Wireless Technology: LTE, 5G, mmWave, Cat-M, NB-IoT, LoRaWAN, BLE, Wi-Fi
  • Hardware: PCB design, RF layout, power optimization
  • Firmware: AT commands, C/C++ SDKs, AppZone, MCUs
  • Protocols: MQTT, CoAP, Modbus, TCP/IP
  • Programming Language: Python, JavaScript, C/C++, Java
  • Debug Tools: JTAG/SWD, UART tools, AT logs, Docker logs, MQTT payloads, REST APIs
  • Cloud IoT: AWS IoT Core, Azure IoT Hub, private clouds
  • Soft Skills: Customer communication, technical writing, training
Benefits:
  • A challenging role that allows you to work on cutting-edge technologies
  • The opportunity to collaborate with cross-functional teams and customers
  • A comprehensive benefits package
Typical Work Environment:

This role requires a split between field/on-site visits, remote support, and lab development. You will collaborate with cross-functional teams, sales, R&D, product managers, and customers. This is a common role in industries like smart city, industrial IoT, healthcare, and smart utilities.

You will also support RF certification within the S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC).

We are looking for a highly skilled individual who can troubleshoot, hardware, RF, technical pre-sales, wireless, firmware, sensors, PCB design, LTE, customer communication, benchmarking, debugging, system architecture, and layout.

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