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Cloud Support Specialist
3 weeks ago
We are seeking a skilled Cloud Support Specialist to join our team. The ideal candidate will have experience in troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization.
About the RoleThe Cloud Support Specialist will be responsible for monitoring client infrastructure and solutions daily, identifying problems and errors before or as they occur. They will investigate first-line incidents, determine root causes, and provide telephonic, ITSM ticket, or chat support as needed.
The specialist will also perform routine maintenance activities such as patching and configuration changes to ensure smooth operation of client systems. They will work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration) and contribute to disaster recovery functions and tests to safeguard client data.
Responsibilities:- Monitor client infrastructure and solutions daily
- Identify problems and errors before or as they occur
- Investigate first-line incidents and determine root causes
- Provide telephonic, ITSM ticket, or chat support as needed
- Perform routine maintenance activities such as patching and configuration changes
- Work across two or more technology domains
- Contribute to disaster recovery functions and tests
To succeed in this role, you will need:
- Entry-level experience with troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization
