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Help Customers Succeed

3 weeks ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Job Title: Customer Service Officer

A customer service officer plays a pivotal role in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, the responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:
  • Attend to customer inquiries via walk-in, chat, phone, and email in a promptly and proactive manner.
  • Understand the customers' needs and maintain a continuous high level of customer service delivery and satisfaction.
  • Create a warm and high-quality customer service experience.
  • Establish rapport and build good relationships with the customers.
  • Work closely with other departments to meet customer needs and enhance service quality.
  • Training will be provided to acquire knowledge of the programs, services, and operation process.
Administration:
  • Keep detailed and accurate records of customer interactions, transactions, and documentation.
  • Process monthly fee payments into the system.
  • Provide support to teachers.
  • Ensure the safety and well-being of all students at the centre.
  • Ensure smooth operation at the centre daily.
  • Any other ad-hoc projects or assignments which might be assigned from time to time.
Requirements & Skills:
  • Be able to work 4 weekdays (1.15 pm - 9.45 pm) and 1 weekend (8.15 am - 6.45 pm).
  • GCE 'O' Level, NITEC Certificate, Diploma, or Degree in any field.
  • Proficient in MS Office (Word and Excel).
  • At least 1 year of customer service-related working experience.
  • Strong customer-focused personality and mind-set.
  • Pleasant and cheerful disposition.
  • Excellent interpersonal communication skills.
What You Can Expect:
  • Variable bonus.
  • Medical, dental & hospitalisation/surgery benefits.
  • Structured career & salary progression.
  • Wide range of staff awards (long service, best rookie, most innovative etc).
  • Attractive staff discounts for programmes.
  • MS gifts to staff (birthday, CNY, Teachers' Day etc).
  • Employee health programme (in partnership with HPB).
  • Waiver of fees for programmes (for MS staff serving at least 5 years).
  • Free public speaking training (Mind Stretcher Toastmasters).
  • On-the-job training & structured training.
  • Free staff welfare events (D&D, CNY celebrations, staff bonding etc).
  • Monetary incentives for teachers & sales staff.
  • Corporate discounts (telcos, computer & peripherals, hotel).
  • Staff/student referral incentive scheme.