
Freight Forwarding Customer Service Role
5 days ago
Job Summary:
- We are seeking an experienced Customer Service Representative to join our team in the Freight Forwarding industry.
Key Responsibilities:
- Liaise with clients, carriers, and agents to manage shipments
- Address client requests and service issues
- Prepare booking confirmations and invoices for clients
- Manage shipping paperwork, including import/export documents
- Handle inquiries and bookings via phone and email
- Utilize systems like Portnet and TradeNet for efficient operations
- Any other ad-hoc duties as assigned
Requirements:
- Experience in Shipping/Logistics within the freight forwarding industry is preferred
- Excellent communication and interpersonal skills
- Basic understanding of international trade, shipping regulations, and documentation
- Ability to problem-solve and provide timely resolution to customer issues
Benefits:
- 5 days working hours (Monday to Friday)
- Permanent position
How to Apply:
- Submit your application by clicking the apply button; or
- Email your resume to us, please indicate the job reference number on the email subject
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