Freight Forwarding Customer Service Role

5 days ago


Singapore beBeeCustomerService Full time $28,000 - $42,000
Customer Service Representative (Freight Forwarding)

Job Summary:

  • We are seeking an experienced Customer Service Representative to join our team in the Freight Forwarding industry.

Key Responsibilities:

  • Liaise with clients, carriers, and agents to manage shipments
  • Address client requests and service issues
  • Prepare booking confirmations and invoices for clients
  • Manage shipping paperwork, including import/export documents
  • Handle inquiries and bookings via phone and email
  • Utilize systems like Portnet and TradeNet for efficient operations
  • Any other ad-hoc duties as assigned

Requirements:

  • Experience in Shipping/Logistics within the freight forwarding industry is preferred
  • Excellent communication and interpersonal skills
  • Basic understanding of international trade, shipping regulations, and documentation
  • Ability to problem-solve and provide timely resolution to customer issues

Benefits:

  • 5 days working hours (Monday to Friday)
  • Permanent position

How to Apply:

  • Submit your application by clicking the apply button; or
  • Email your resume to us, please indicate the job reference number on the email subject


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