
Support Professional for System Implementation
1 week ago
We are seeking an experienced professional to support front-line healthcare users during the implementation of new systems.
Key Responsibilities:- Act as a key point of contact for front-line users, providing hands-on support and guidance throughout system deployment.
- Assist users in navigating the system, sharing best practices to enhance their confidence and efficiency.
- Address user inquiries related to system-generated bills by providing clarifications based on FAQs and internal communication channels.
- Evaluate complex issues or system errors and escalate them to the appropriate technical or support teams for resolution.
- Collect feedback from users to identify common challenges and suggest improvements to enhance system usability.
- Deliver informal training sessions or one-on-one coaching to help users become proficient with the system.
- Maintain a professional demeanour to foster trust and collaboration with front-line staff.
- Degree in any discipline.
- Candidates with no experience are welcome to apply.
- Excellent communication and customer service skills.
- Training will be provided to understand the role and its requirements.
- On-site deployment at healthcare facilities requires flexibility to accommodate different shifts and ensure continuous support during the deployment phase.
- This role involves working in shifts, including night shifts between 6:00 PM and 8:00 AM, depending on operational needs.
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Singapore beBeeDigitalAmbassador Full timeDigital Ambassador Job Role We are seeking an experienced professional to support front-line healthcare users during the implementation of new systems. Key Responsibilities: Act as a key point of contact for front-line users, providing hands-on support and guidance throughout system deployment. Assist users in navigating the system, sharing best...
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