Customer Service Representative Night Shift Opportunity

1 week ago


Singapore REJOY SUITES PTE. LTD. Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team at REJOY SUITES PTE. LTD.

About the Role

This is a night shift opportunity where you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and resolving any issues that may arise.

Key Responsibilities:
  • Liaison between Customers and Nannies: Act as a liaison between customers and nannies to ensure a smooth deployment and experience.
  • Customer Follow-up: Follow up with customers on their experience with our nannies and provide timely resolution to any issues.
  • Schedule Management: Manage the schedules of different customers and nannies, ensuring seamless coordination and communication.
  • Customer Query Resolution: Answer customer queries on our products and services, providing accurate and helpful information.
  • Conflict Resolution: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Administrative Tasks: Perform administrative tasks related to customer job requirements, ensuring efficient and effective service delivery.
Requirements

To succeed in this role, you will need:

  • Mandarin-speaking Nannies: Our nannies are mostly mandarin speaking, requiring you to communicate effectively with them.
  • Education and Experience: Hold a diploma, general education degree or equivalent, and have 2 years of working experience in Customer Service-related roles.
  • Calm under Pressure: Possess the ability to stay calm when customers are stressed or upset, maintaining a positive and professional attitude.
Benefits and Compensation

As a valued member of our team, you can expect:

  • Competitive Salary: A competitive salary range of SGD $35,000 - $45,000 per annum, based on your experience and qualifications.
  • Opportunities for Growth: Opportunities to grow and develop your skills, with training and development programs available to support your career progression.
How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your resume and a cover letter detailing your relevant experience and motivation for applying.



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