Customer Service Representative Night Shift Opportunity
1 week ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at REJOY SUITES PTE. LTD.
About the RoleThis is a night shift opportunity where you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and resolving any issues that may arise.
Key Responsibilities:- Liaison between Customers and Nannies: Act as a liaison between customers and nannies to ensure a smooth deployment and experience.
- Customer Follow-up: Follow up with customers on their experience with our nannies and provide timely resolution to any issues.
- Schedule Management: Manage the schedules of different customers and nannies, ensuring seamless coordination and communication.
- Customer Query Resolution: Answer customer queries on our products and services, providing accurate and helpful information.
- Conflict Resolution: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Administrative Tasks: Perform administrative tasks related to customer job requirements, ensuring efficient and effective service delivery.
To succeed in this role, you will need:
- Mandarin-speaking Nannies: Our nannies are mostly mandarin speaking, requiring you to communicate effectively with them.
- Education and Experience: Hold a diploma, general education degree or equivalent, and have 2 years of working experience in Customer Service-related roles.
- Calm under Pressure: Possess the ability to stay calm when customers are stressed or upset, maintaining a positive and professional attitude.
As a valued member of our team, you can expect:
- Competitive Salary: A competitive salary range of SGD $35,000 - $45,000 per annum, based on your experience and qualifications.
- Opportunities for Growth: Opportunities to grow and develop your skills, with training and development programs available to support your career progression.
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your resume and a cover letter detailing your relevant experience and motivation for applying.
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