Patient Service Officer

20 hours ago


Singapore THOMSON MEDICAL PTE. LTD. Full time

Company Overview

THOMSON MEDICAL PTE. LTD. is a reputable healthcare provider dedicated to delivering exceptional patient care and services.

Job Summary

We are seeking a highly skilled Patient Service Officer to join our team on a permanent night shift basis, working a 4-day workweek. As a key member of our Patient Service Centre, you will be responsible for ensuring seamless administration and operations, providing top-notch customer service to patients and their families.

Estimated Salary: $45,000 - $55,000 per annum (inclusive of overtime pay)

Job Description:

  • Customer Service Excellence: Provide exceptional customer service to patients, responding to queries, addressing concerns, and resolving issues in a professional and courteous manner.
  • Registration and Billing: Accurately update and maintain patient registration information, perform cashier duties, and process payments in accordance with Standard Operating Procedures.
  • Communication and Teamwork: Collaborate with senior staff to resolve complex issues, provide support during peak periods, and maintain open communication channels.
  • Administrative Tasks: Manage Bed and Operating Theatre bookings, enter maternity patients' bio-data, and perform other administrative tasks as required.

Requirements:

  • Candidate Profile: Minimum GCE 'O' Level and above, at least 1 year's experience in a customer service role, preferably in a hospital environment.
  • Skills and Qualities: Pleasant personality, excellent communication and interpersonal skills, ability to work independently and as part of a team, good time management and organizational skills.

Benefits:

  • Competitive Salary: $45,000 - $55,000 per annum (inclusive of overtime pay)
  • Overtime Pay: Additional pay for hours worked beyond the standard shift
  • Opportunities for Growth: Career advancement opportunities within the company

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