Customer Service Representative

1 week ago


Singapore CONNECT CENTRE PTE. LTD. Full time
Job Description

As a Call Centre Agent at CONNECT CENTRE PTE. LTD., you will be the first point of contact for our customers, providing exceptional service and support over the phone.

The Role:

  • Handle customer inquiries and complaints in a professional and courteous manner
  • Provide quality service to customers, ensuring their needs are met and resolved efficiently
  • Listen actively and ask questions to clarify customer needs and concerns
  • Work independently and as part of a team to achieve business objectives

Responsibilities:

  1. Handling Customer Enquiries: Answer customer calls, respond to emails, and resolve customer complaints in a timely and effective manner
  2. Providing Quality Service: Ensure that every customer interaction is positive, courteous, and helpful
  3. Clarifying Customer Needs: Listen actively and ask questions to understand customer needs and concerns
  4. Documenting Interactions: Accurately document customer interactions, including resolutions and follow-ups

Requirements:

  • N Level and above qualification
  • Proficient in Microsoft Office applications
  • Able to multitask and work under pressure
  • Able to work 12-hour night shifts (8pm to 8am) on a rotational basis
  • Able to work independently and as part of a team

Benefits:

  • Starting basic salary range of $1,700 to $1,800 per month
  • 15 to 16 working days per month, depending on roster
  • Night-shift allowance of $10 per rostered night worked
  • 12 weeks probation period
  • Incentives applicable upon confirmation

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A chance to make a real difference in customers' lives


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