Customer Service Representative
1 week ago
As a Call Centre Agent at CONNECT CENTRE PTE. LTD., you will be the first point of contact for our customers, providing exceptional service and support over the phone.
The Role:
- Handle customer inquiries and complaints in a professional and courteous manner
- Provide quality service to customers, ensuring their needs are met and resolved efficiently
- Listen actively and ask questions to clarify customer needs and concerns
- Work independently and as part of a team to achieve business objectives
Responsibilities:
- Handling Customer Enquiries: Answer customer calls, respond to emails, and resolve customer complaints in a timely and effective manner
- Providing Quality Service: Ensure that every customer interaction is positive, courteous, and helpful
- Clarifying Customer Needs: Listen actively and ask questions to understand customer needs and concerns
- Documenting Interactions: Accurately document customer interactions, including resolutions and follow-ups
Requirements:
- N Level and above qualification
- Proficient in Microsoft Office applications
- Able to multitask and work under pressure
- Able to work 12-hour night shifts (8pm to 8am) on a rotational basis
- Able to work independently and as part of a team
Benefits:
- Starting basic salary range of $1,700 to $1,800 per month
- 15 to 16 working days per month, depending on roster
- Night-shift allowance of $10 per rostered night worked
- 12 weeks probation period
- Incentives applicable upon confirmation
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A chance to make a real difference in customers' lives
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