IT Service Delivery Leader

2 days ago

Singapore beBeeDelivery Full time $100,000 - $120,000
IT Service Delivery Executive

We are seeking a seasoned IT Service Delivery Executive to join our team. The ideal candidate will possess exceptional leadership skills, technical expertise, and a proven track record of delivering high-quality services.

About the Role:

  • Lead complex troubleshooting efforts to identify and resolve network or system configuration issues.
  • Manage infrastructure delivery across AWS environments, ensuring alignment with service level agreements (SLAs) and customer expectations.
  • Oversee daily operations, including incident management, service request, change control, and problem resolution.
  • Contribute to project and transition plans, schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects.
  • Spearhead the creation of overall ITSM processes and IT Service Desk setup, utilizing the ITIL framework to enhance service efficiency.
  • Spearhead strategically preparing and building the day-2/operational plan, including engineer work schedule, operation yearly activity calendar, preventive maintenance schedule, patch management schedule, audit activity, etc.
  • Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics, build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally, coordinate with internal teams to ensure service adjustments meet evolving client requirements.
  • Oversee infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance.
  • Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively, reporting, and documentation provide detailed service delivery reports tracking SLAs, KPIs, and incident metrics.
  • Responsible for the operation CAPEX & OPEX such as Asset management update CMDB software & licenses renewal hardware maintenance renewal vendor supports review & renewal.
  • Responsible in preparing and presenting weekly and monthly reporting to client stakeholders on the account updates.
  • Ensure that regular reviews of the services provided, SLAs, and KPIs are conducted to maintain alignment between the services and the expectations of the customer.
  • Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business As Usual BAU support operations.
  • Participate in leadership activities and providing performance feedback and developmental coaching.

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