Experienced Leader

5 days ago

Singapore beBeeServiceDelivery Full time $90,000 - $120,000
Senior Service Delivery Manager

Are you an experienced leader looking to take your career to the next level? We're seeking a skilled Senior Service Delivery Manager to join our team and lead the delivery of exceptional service to our clients.

The ideal candidate will have a strong track record of managing day-to-day support for medium-scale maintenance projects, meeting customer requirements and Service Level Agreements. They will be responsible for ensuring that the team conducts health checks, monitors applications, handles customer queries, investigates incidents, resolves issues, and applies fixes. Additionally, they will assist in training and guiding junior team members.

Key Responsibilities:
  • Act as a focal point for all support-related queries and issues
  • Review transition plans, enhancement milestones, and deliverables in consultation with support teams and customers
  • Ensure that regular reviews of services provided (Service Level Agreements and Key Performance Indicators) are conducted to maintain alignment between services and customer expectations
  • Notify/escalate any 'out-of-scope' variations to services to Program Director/Service Delivery Director
  • Notify/escalate critical issues or variations to service levels to Program Director/Service Delivery Director
  • Review and approve service requests/enhancement efforts, schedules, and risk plans
  • Review and raise resource requirements
  • Responsible for resource forecasting and planning
  • Review, monitor, and report project health status
  • Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you're a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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