IT Service Delivery Specialist

5 days ago


Singapore ITCAN PTE. LIMITED Full time

We are seeking a highly skilled IT Service Delivery Specialist to join our team at ITCAN PTE. LIMITED.

About the Role

As an IT Service Delivery Specialist, you will be responsible for providing end-user IT support, performing troubleshooting for client platform-related problems, and supporting Windows OS, office software, and other desktop-related software & hardware.

Key Responsibilities
  • Provide Tier 1 and Tier 2 desktop support with a minimum of 8 months' experience for L1 and 2 years' experience for L2.
  • Perform incident management, investigation, and resolution, as well as liaise with support vendors for maintenance, support, or issue resolution.
  • Monitor service levels, document system configurations, and involve yourself in client platform implementation/upgrade projects.
  • Assist in ad-hoc duties as required.
Required Skills and Qualifications
  • Minimum 8 months' experience in desktop support (L1) or 2 years' experience (L2).
  • Excellent communication and problem-solving skills.
  • Familiarity with Microsoft Office, hardware, and desktop virtualization.
  • Knowledge of service level agreements and IT operations.
Benefits

We offer a competitive salary range of SGD $50,000 - SGD $70,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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