IT Service Delivery Specialist
5 days ago
We are seeking a highly skilled IT Service Delivery Specialist to join our team at ITCAN PTE. LIMITED.
About the RoleAs an IT Service Delivery Specialist, you will be responsible for providing end-user IT support, performing troubleshooting for client platform-related problems, and supporting Windows OS, office software, and other desktop-related software & hardware.
Key Responsibilities- Provide Tier 1 and Tier 2 desktop support with a minimum of 8 months' experience for L1 and 2 years' experience for L2.
- Perform incident management, investigation, and resolution, as well as liaise with support vendors for maintenance, support, or issue resolution.
- Monitor service levels, document system configurations, and involve yourself in client platform implementation/upgrade projects.
- Assist in ad-hoc duties as required.
- Minimum 8 months' experience in desktop support (L1) or 2 years' experience (L2).
- Excellent communication and problem-solving skills.
- Familiarity with Microsoft Office, hardware, and desktop virtualization.
- Knowledge of service level agreements and IT operations.
We offer a competitive salary range of SGD $50,000 - SGD $70,000 per annum, depending on experience, as well as opportunities for professional growth and development.
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Delivery and Service Management Specialist
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IT Service Delivery Specialist
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Service Delivery Specialist
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Senior IT Service Delivery Specialist
5 days ago
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IT Service Delivery Specialist
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IT Service Delivery Specialist
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