Customer Service Delivery Specialist

5 days ago


Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full time

MORRISON EXPRESS LOGISTICS PTE LTD is seeking a skilled Customer Service Delivery Specialist to join our team in Kallang. The successful candidate will play a crucial role in ensuring exceptional customer satisfaction and loyalty.

About the Role

The Customer Service Delivery Specialist will be responsible for coordinating with service providers, warehouses, and other departments to deliver services that meet customer requirements. This involves monitoring inbound shipments, updating tracking information, providing updates to stakeholders, and coordinating customs clearance and unloading at 3PL locations.

  • Monitoring and processing inbound shipments in a timely manner.
  • Coordinating with forwarders for smooth clearance of inbound shipments and performing timely Goods Receipt into SAP system.
  • Handling daily shipments received from customers and coordinating with appointed 3PL service providers for execution.
  • Performing regular return shipment of empty canisters and cylinders to customer plants.
  • Providing timely updates of assigned reports.
  • Undertaking any other ad-hoc duties assigned by management.
Qualifications

To be successful as a Customer Service Delivery Specialist, you should possess:

  • Minimum GCE 'O' level education.
  • Fresh graduates are welcome to apply.
  • Proficiency in MS Office.
  • Meticulous and accurate with a positive attitude and ability to multitask.
  • Excellent interpersonal and communication skills.
  • Able to work independently with minimal supervision.

The estimated salary for this role is SGD $45,000 - $55,000 per annum, depending on experience and qualifications. If you are a detail-oriented and customer-focused individual looking to excel in a dynamic environment, please submit your application.



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