Service Delivery Specialist

14 hours ago


Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Service Delivery Specialist to join our team at Thales Solutions Asia Pte. Ltd.

As a Service Delivery Specialist, you will be responsible for maintaining and troubleshooting hardware infrastructure and systems for our Seamless Identity Management Platform for Experience (SIMPLE) system.

You will be part of a team of dedicated engineers ensuring system availability, performance, and security.

Main Responsibilities
  • Field Support: Carry out Corrective Maintenance (CM) on hardware and software related to SIMPLE, restoring the system to its operational condition, and monitoring system operational availability and reliability.
  • Field Testing: Conduct software testing on the system, ensure correct configuration, and test equipment calibration.
  • Spares Services: Manage spares provisioning, support, and test equipment, undertake store keeping functions, and perform serviceability checks.
  • Preventive Maintenance (PM): Perform PM on hardware to retain the system in specified operational condition, follow approved PM checklists, and submit reports.
Key Requirements
  • Minimally 1-2 years of experience in supporting network, security, server, and UPS.
  • Minimally 1-2 years of experience in supporting mission-critical systems with a stringent SLA of 99.9%.
  • Well-versed in IT Service Management (ITSM) standards, processes, guidelines, and best practices.
What We Offer
  • A competitive salary of SGD 80,000 - SGD 120,000 per annum.
  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical and dental coverage, retirement plan, and paid time off.


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