Deputy Team Lead, Sales Conduct Compliance Specialist
6 days ago
About the Role
The Deputy Team Lead, Sales Conduct Compliance will report to the Sales Conduct Compliance Team Lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer, and various business stakeholders within Manulife. This individual will assist the Team Lead to manage the Balanced Scorecard Framework, Replacement of Policies appeals, and Mystery Shopping Exercises.
Key Responsibilities
- Assist in the daily operations of the SCC team, ensuring timely completion of all assigned representatives' BSC audits by the end of the quarter.
- Review and come to a decision on approving the Replacement of Policies appeals by our partners in various distribution channels.
- Liaise with MSE Vendors on Mystery Shopping Exercises, review MSE findings, and provide feedback to vendors.
- Assess MSE findings for BSC infractions, prepare infractions report, and notifications to Agency Force via emails.
- Work closely with the Sales Conduct Team and support the team in any other areas as assigned by the Team Lead of Sales Conduct Compliance.
Requirements
- Diploma/Degree
- At least 8-10 years' experience in the life insurance industry Compliance (Preferably in BSC or T&C)
- Professional certification such as M5, M9, M9A, M8, M8A, Health Insurance, and/or ICA Diploma in Compliance would be advantageous.
- Good communication and writing skills
- Ability to prioritize, organize, and work on multiple tasks simultaneously
- Solid analytical and problem-solving skills.
- Detail oriented and solution focused.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
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Singapur, Singapore Manulife Full timeJob Title: Deputy Team Lead, Sales Conduct ComplianceAbout the Role:The Deputy Team Lead, Sales Conduct Compliance will report to the Sales Conduct Compliance Team Lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer, and various business stakeholders within Manulife....
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Singapur, Singapore Manulife Full timeJob Title: Deputy Team Lead, Sales Conduct ComplianceAbout the Role:The Deputy Team Lead, Sales Conduct Compliance will report to the Sales Conduct Compliance Team Lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer, and various business stakeholders within Manulife....
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Singapur, Singapore Manulife Full timeJob Title: Deputy Team Lead, Sales Conduct ComplianceThe role will report to the Sales Conduct Compliance (SCC) Team lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer and various business stakeholders within Manulife. This individual will assist the Team Lead to...
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