Drive Operational Excellence as a Training Lead

5 days ago

Singapore beBeeCoaching Full time $35,000 - $40,000
Job Title:

Drive Operational Excellence as a Training Lead

Job Summary:

As a seasoned training professional, you will oversee the development and delivery of comprehensive training programs for our call centre staff. Your expertise will be instrumental in shaping the skills and knowledge of our team members, empowering them to excel in their roles.

Key Responsibilities:
  • Design and deliver impactful training sessions that cater to diverse learning styles.
  • Identify and address training gaps through needs assessments and analysis.
  • Develop and maintain training materials, ensuring they are up-to-date and aligned with industry best practices.
  • Collaborate with subject matter experts to ensure training content is accurate and relevant.
  • Monitor and evaluate training effectiveness, making recommendations for improvement.

Requirements:
  • Minimum GCE O Levels qualification.
  • 5+ years of experience in training or quality assurance, including 2-3 years in a supervisory role.
  • Excellent knowledge of procedures and customer service standards.
  • Strong communication and organizational skills.

Benefits:
  • Opportunity to develop and lead high-impact training initiatives.
  • Chance to work with a talented team dedicated to excellence.
  • Professional growth and development opportunities.

This is an exciting opportunity for an experienced trainer to take on a leadership role and make a lasting impact on our team's performance.

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