Process Transformation Expert

1 week ago

Singapore beBeeLeadership Full time $150,000 - $200,000
Job Title:

Senior Manager of Operational Excellence


Job Description:

The Senior Manager of Operational Excellence will be responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality, and cost efficiency across the relevant divisions. This role will lead process reengineering, seek, and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:
  • Lead global process governance & standardization
  • Drive cross-functional process reengineering
  • Oversee BPM technology integration (RPS, AI, Process Mining)
  • Initiate projects related to Business Processes (current focus will be on Sales & CS)
  • Monitor Regional Offices' compliance with established business processes
  • Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
  • Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes
  • Lead Change Management & training programs
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Project Management, or a related field
  • Master's degree (e.g., MBA) is a plus
  • Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role
  • Deep understanding of business processes in container shipping industry
  • Proven track record of owning and optimizing business processes across multiple functions or regions
  • Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance)
  • Experience in driving large-scale process transformation initiatives, including the use of automation and technology
  • Change management expertise, with the ability to lead teams through process improvements and transformations
  • Strong leadership in a matrix organisation
Benefits:
  • Be part of a leading global carrier with a strong focus on sustainability and innovation
  • Work in a dynamic and collaborative environment
  • Opportunities for professional growth and development
About the Role:

This is an exciting opportunity to join a dynamic and purposeful career with a global carrier. The successful candidate will have the opportunity to make a significant impact and drive organizational excellence.

How to Apply:

Submit your resume outlining your qualifications and experience to the PIL Career Website.

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