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Front Office Operations Lead

1 week ago

Singapore Grand Hyatt Singapore Full time
Operations Lead

We are seeking an experienced Front Office Operations Lead to join our team at Grand Hyatt Singapore.

The successful candidate will have a relevant degree or diploma in Hospitality or Tourism management and a minimum of 2 years of work experience in Guest Relations.

The role involves overseeing the daily shift operations of the Guest Experience team, collaborating with the Front Office Manager and Assistant Front Office Managers, and managing the Guest Experience team's engagement with our guests.

  • Responsibilities Include:
  • Managing the operational control of the Guest Experience team.
  • Collaborating with colleagues to ensure efficient workflow.
  • Enhancing guest satisfaction through effective communication.