Retail Operations Director

2 days ago


Singapore beBeeLeadership Full time $120,000 - $200,000
Job Title

A key leadership position has become available at a luxury watch brand, leading retail operations in Singapore and Malaysia.

Key Responsibilities:
  • Develop and execute a retail strategy to drive sales growth, productivity, and profitability across both markets.
  • Conduct quarterly business reviews with boutique leaders to assess market performance and plan strategic actions.
  • Monitor and analyze key performance indicators (KPIs) to identify opportunities for growth and improvement.
Client Development & Experience Enhancement
  • Design and implement client development initiatives to increase repeat purchases and VIP engagement.
  • Collaborate with boutique directors/ managers to enhance the in-store experience through personalized outreach and service upgrades.
  • Review client data to inform strategic decisions and elevate service standards across boutiques.
  • Lead coaching sessions to foster a high-performing, client-focused culture among team members.
  • Develop and implement team engagement strategies to improve morale and motivation.
Transformation & Retail Projects
  • Drive key retail initiatives to enhance clienteling, store operations, and innovation.
  • Oversee project execution for store openings, renovations, and in-store innovation pilots.
  • Ensure alignment across functions and boutiques in implementing change effectively.


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