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**VP, Major Incident Response Manager**
2 months ago
**Job Summary**
United Overseas Bank is seeking a highly skilled and experienced **VP, Major Incident Response Manager** to join our Group Technology and Operations team. As a key member of our incident management team, you will be responsible for managing technology incidents impacting our group businesses and ensuring that our services are restored as quickly as possible.
**Key Responsibilities**
- Manage technology incidents from start to finish, ensuring that all necessary steps are taken to resolve the issue and minimize downtime.
- Work closely with our business and technology teams to identify and resolve the root cause of incidents.
- Develop and implement incident management processes and procedures to ensure that our services are restored quickly and efficiently.
- Collaborate with our operations teams to ensure that our services are running smoothly and that any issues are addressed promptly.
- Provide regular updates to our stakeholders on the status of incidents and any planned maintenance or upgrades.
- Develop and maintain relationships with our business partners to ensure that our services meet their needs.
- Stay up-to-date with industry trends and best practices in incident management and share knowledge with the team.
**Requirements**
- Bachelor's degree in Business, Computer Science, or related discipline.
- ITIL certification is a must.
- 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.
- Excellent English communication skills (written and oral), with experience interacting with all levels of management.
- Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.
**What We Offer**
United Overseas Bank offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
