Incident Response Specialist
2 months ago
The Incident Management organization at TikTok aims to ensure the safety of our users by responding to varying levels of escalations.
The Incident Analyst team takes a proactive approach to ensure the platform is safe for consumption by investigating and resolving emergent situations.
The team acts as a bridge between teams, coordinating and managing unexpected risks and ensuring internal escalations are handled accordingly.
Key Responsibilities:
- Reconcile escalations by responding to and resolving diverse content safety risks and closing the loop with relevant investigations.
- Improve emergency response mechanisms while monitoring the reactive speed and quality to ensure better implementation of emergent action plans.
- Exercise strong multitasking ability to manage competing priorities across teams.
- Master various back-end data systems to ensure safety issues are handled effectively.
- Summarize and compile analytical, retrospective, or data-type investigation-related reports.
- Participate in projects to proactively improve the quality of back-end systems and processes.
- Collaborate with global cross-functional teams to respond to issues and communicate with relevant stakeholders.
Minimum Qualifications:
- Bachelor's degree and a minimum of two-year work experience, preferably in internet content safety and/or risk management.
- Ability to work effectively under high pressure with strong interpersonal and communication skills.
- Aptitude for numbers and quantitative skills with knowledge of social media content and sensitivity to safety issues.
- Attention to detail, self-starter with a positive attitude, and fluency in English.
Preferred Qualifications:
- Previous experience working in a Trust & Safety environment or risk management.
- SQL/Python/Data analytical skills.
- Passion for helping the user community.
TikTok recognizes the importance of keeping our platform safe for our communities and is committed to providing comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
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