Major Incident Management Specialist

1 month ago


Singapur, Singapore Singtel Full time

At Singtel, we're committed to fostering a diverse and inclusive workforce that drives innovation and customer connection. Our people practices are designed to be non-discriminatory, and we strive for a fair, performance-based work culture that's collaborative and diverse.

We're transforming Singtel Networks to enable the digital generation of tomorrow. We're introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services for our customers. We're committed to celebrating inclusion and diversity and upskilling and nurturing all individuals.

Make an Impact by:

  • Leading the Command Centre team in coordinating end-to-end incident management, ensuring timely and efficient resolution of incidents.
  • Driving the overall efficiency and effectiveness of the Major Incident Management process.
  • Actively managing major incidents or potential major incidents, ensuring satisfactory restoration of service with minimal business impact and resolution of incident in an efficient and timely manner.
  • Working with the Incident Management chair in major incident conference calls or war rooms, gathering updates and information from recovery leads, service owners, and subject matter experts.
  • Providing timely status update communications to stakeholders in accordance with process and procedures.

Skills for Success:

  • Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience.
  • Minimum 5 years' relevant experience in IT and WAN environment.
  • Experience in applications management or infrastructure operations support.
  • Extensive knowledge and experience in major incident management, problem management, and event management.
  • ITIL V3 foundation certificate with experience in an ITIL-based environment and a deep understanding of ITIL v3 processes.
  • Ability to lead, influence, and coordinate resources to achieve results.
  • Proven analytical and problem-solving skills.
  • Autonomous and self-motivated.
  • Excellent relationship building and management skills.
  • Excellent communication (verbal and written) skills.
  • Strong influencing and persuasive ability.
  • Effective presentation skills.
  • Demonstrates initiative and a commitment to continuous improvement.
  • Ability to perform under pressure.
  • Flexibility in approach to problem solving.

Your Career Growth Starts Here. Apply Now.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.



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