Major Incident Management Specialist
1 month ago
At Singtel, we're committed to fostering a diverse and inclusive workforce that drives innovation and customer connection. Our people practices are designed to be non-discriminatory, and we strive for a fair, performance-based work culture that's collaborative and diverse.
We're transforming Singtel Networks to enable the digital generation of tomorrow. We're introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services for our customers. We're committed to celebrating inclusion and diversity and upskilling and nurturing all individuals.
Make an Impact by:
- Leading the Command Centre team in coordinating end-to-end incident management, ensuring timely and efficient resolution of incidents.
- Driving the overall efficiency and effectiveness of the Major Incident Management process.
- Actively managing major incidents or potential major incidents, ensuring satisfactory restoration of service with minimal business impact and resolution of incident in an efficient and timely manner.
- Working with the Incident Management chair in major incident conference calls or war rooms, gathering updates and information from recovery leads, service owners, and subject matter experts.
- Providing timely status update communications to stakeholders in accordance with process and procedures.
Skills for Success:
- Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience.
- Minimum 5 years' relevant experience in IT and WAN environment.
- Experience in applications management or infrastructure operations support.
- Extensive knowledge and experience in major incident management, problem management, and event management.
- ITIL V3 foundation certificate with experience in an ITIL-based environment and a deep understanding of ITIL v3 processes.
- Ability to lead, influence, and coordinate resources to achieve results.
- Proven analytical and problem-solving skills.
- Autonomous and self-motivated.
- Excellent relationship building and management skills.
- Excellent communication (verbal and written) skills.
- Strong influencing and persuasive ability.
- Effective presentation skills.
- Demonstrates initiative and a commitment to continuous improvement.
- Ability to perform under pressure.
- Flexibility in approach to problem solving.
Your Career Growth Starts Here. Apply Now.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
-
Major Incident Management Specialist
3 weeks ago
Singapur, Singapore Singtel Full timeAt Singtel, we're committed to fostering a diverse and inclusive workforce where everyone can thrive. Our vibrant team is dedicated to creating strong connections with our customers through innovative solutions.Key Responsibilities:Coordinate end-to-end incident management processes to ensure timely and efficient resolution of incidents.Drive the overall...
-
Major Incident Management Specialist
2 months ago
Singapur, Singapore Singtel Full timeAt Singtel, we're committed to fostering a diverse and inclusive workforce that drives innovation and customer connection. Our people practices are designed to be non-discriminatory, and we strive for a fair, performance-based work culture that's collaborative and diverse.We're transforming Singtel Networks to empower the digital generation of tomorrow....
-
Manager, Major Incident Management
3 months ago
Singapur, Singapore Singtel Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
Major Incident Management Lead
2 months ago
Singapur, Singapore Singtel Full timeAbout Singtel NetworksSingtel Networks is a leading telecommunications infrastructure provider in Singapore, transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated...
-
Major Incident Management Lead
1 month ago
Singapur, Singapore Singtel Full timeAt Singtel, we are dedicated to fostering a dynamic, diverse, and inclusive workforce where the unique backgrounds, perspectives, and experiences of our employees drive innovation and strengthen connections with our customers. We prioritize non-discriminatory practices and aim to cultivate a fair, performance-driven work culture that values diversity,...
-
Command Centre
3 months ago
Singapur, Singapore Singtel Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
VP, Major Incident Manager
1 month ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced VP, Major Incident Manager to join our Group Technology and Operations team at United Overseas Bank. As a key member of our team, you will be responsible for managing technology incidents impacting our group businesses and ensuring that our technology infrastructure is secure and flexible.Key...
-
VP, Major Incident Manager
1 month ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced VP, Major Incident Manager to join our Group Technology and Operations team. As a key member of our incident management team, you will be responsible for managing technology incidents impacting UOB group businesses.Key ResponsibilitiesManage technology incidents from identification to resolution,...
-
VP, Major Incident Manager
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced VP, Major Incident Manager to join our Group Technology and Operations team. As a key member of our incident management team, you will be responsible for managing technology incidents impacting UOB group businesses.Key ResponsibilitiesManage technology incidents from identification to resolution,...
-
Vice President of Major Incident Management
1 month ago
Singapur, Singapore United Overseas Bank Full timeVice President, Major Incident & Problem Management About United Overseas Bank United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network of branches and offices across 19 countries and territories. With a legacy of over 80 years, UOB is committed to its core values of Honorable, Enterprising,...
-
Vice President of Major Incident Management
1 month ago
Singapur, Singapore United Overseas Bank Full timeVice President of Major Incident Management, Group Infrastructure & Platform Services About United Overseas Bank United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network of over 500 branches and offices across 19 countries and territories in the Asia Pacific, Europe, and North America. With a...
-
Incident Management Specialist
3 weeks ago
Singapur, Singapore Singtel Full timeAt Singtel, we're committed to fostering a diverse and inclusive workforce where diverse perspectives and experiences drive innovation and customer connections. Our people practices are designed to be non-discriminatory, and we strive for a fair, performance-based work culture that's collaborative and inclusive.We're transforming Singtel Networks to empower...
-
Incident & Problem Management Specialist
1 month ago
Singapur, Singapore IHiS Full timeJob Title: Incident & Problem ManagerThis is an exciting opportunity to join our Service Delivery team as an Incident & Problem Manager. As a key member of our team, you will play a crucial role in planning, managing, and delivering operations using IT Service Management methodology, with a primary focus on Incident & Problem management.Key...
-
Incident & Problem Management Specialist
4 weeks ago
Singapur, Singapore IHiS Full timeJob Title: Incident & Problem ManagerThis is a critical role within the Service Delivery team, responsible for planning, managing, and delivering operations using IT Service Management (ITSM) methodology. The primary focus is on Incident and Problem Management, with additional responsibilities in Service Request and Change Management.Key...
-
Incident & Problem Management Specialist
3 weeks ago
Singapur, Singapore IHiS Full timeJob OverviewThis is a critical role within the Service Delivery team at IHiS. The Assistant Manager for Service Management will be responsible for planning, managing, and delivering operations using IT Service Management methodology, with a primary focus on Incident and Problem Management. Additionally, they will support other Service Management processes...
-
Incident & Problem Management Specialist
2 months ago
Singapur, Singapore IHiS Full timeJob OverviewThis is a critical role within the Service Delivery team at IHiS. The Assistant Manager for Service Management will be responsible for planning, managing, and delivering operations using IT Service Management (ITSM) methodology, with a primary focus on Incident & Problem Management. Additionally, the role will support other Service Management...
-
VP, Major Incident
5 months ago
Singapur, Singapore United Overseas Bank Full timeVP, Major Incident & Problem Manager, Group Infrastructure & Platform Services Posting Date: 09-May-2023 Location: Singapore, Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Senior Manager, Incident Response
1 month ago
Singapur, Singapore Singtel Full timeAt Singtel, we value the power of a dynamic, diverse, and inclusive workforce where the unique backgrounds, perspectives, and experiences of our team members foster innovation and strengthen connections with our clients. We are dedicated to ensuring that all our employment practices are equitable and promote a performance-driven culture that is inclusive and...
-
Incident & Problem Manager
2 months ago
Singapur, Singapore IHiS Full timeJob SummaryThis is an exciting opportunity for a skilled IT Service Management professional to join our team at IHiS. As an Incident & Problem Manager, you will play a critical role in ensuring the smooth operation of our IT services and infrastructure.Key ResponsibilitiesManage the investigation and resolution of major incidents and problems, including...
-
Technology Support III, Major Incident Manager
4 months ago
Singapur, Singapore JPMorgan Chase & Co. Full timePropel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture...