AVP, Application Support Specialist
4 weeks ago
We are seeking an experienced Application Support Analyst to join our team at GMP Recruitment Services (S) Pte Ltd. As a key member of our Payment System team, you will be responsible for providing production application support for payments systems in the APAC region. This includes performing production system integrity and readiness checks, providing L2 support and troubleshooting for production incidents, and collaborating with the Incident Manager to identify and implement preventive and detective measures.
Key Responsibilities
- Perform production application support tasks for payments systems in the APAC region.
- Responsible for production system integrity and readiness of systems under Payment System team for APAC region.
- Provide L2 support and troubleshooting for production incidents and critical system interfaces through Payment System.
- Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
- Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request.
Requirements
- Diploma or bachelor's degree in Computer Science or Information Technology.
- Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
- Possess hands-on experiences in supporting Payment systems.
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
- Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices.
- Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, Oracle) and handling application services under Windows and LINUX services.
- Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
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