Customer Service Specialist
1 week ago
Job Title: Customer Service Specialist
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, handling administrative duties, and assisting in the execution of mall promotions and events.
About the Role:
As a Customer Service Specialist, you will be the primary point of contact for our clients, providing timely and accurate clarification and advice on their queries. You will also be responsible for handling customer feedback and complaints, performing paging and in-house announcements, receiving incoming calls and making outgoing calls, and handling lost and found items.
Responsibilities:
- Handle administrative duties including email correspondence with tenants, website and digital directory uploads and updates
- Roving duties of the mall, ensuring common areas and retail spaces are well-maintained and reporting any maintenance issues or customer feedback to respective departments
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers' feedback and complaints
- Performing paging and in-house announcements based on standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall's promotions and events
- Upsell the CapitaStar Loyalty program and eCapitaVoucher
- Mall round duties for in-mall Marketing Communication facilities inspection
- Educate mall retailers on eCapitaVoucher acceptance
- Managing partners' loyal programme redemptions
Requirements:
- GCE'O' Levels and above
- Preferably with 1 or 2 years' working experience in similar capacity
- A team player and possess a pleasant disposition
- High self-initiative and attentive to details
- Required to work on 6 days rotating shifts including weekends and Public Holidays
- Must be computer literate, customer oriented with good communication and interpersonal skills
Benefits:
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
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