Operational Partnership Manager
3 weeks ago
Company Overview
">Wise Platform is a sub-team within Wise that empowers banks, fintechs, and enterprises to build global payments solutions.
">Role Summary:
">This role will give you the opportunity to own and nurture operational relationships with partners and unblock growth opportunities. You will be responsible for managing stakeholders, conducting business review meetings, providing solutions to partners looking to improve the operational state, and supporting them through execution.
">Key Responsibilities:
">- ">
- Own operational success plans with partners to maximize the value they receive from Wise.">
- Analyze operational performance and drive strategic operational improvements projects with partners.">
- Scale internal operations by identifying key friction points caused by platform partnerships and implementing changes with partners, product, engineers, and other stakeholders.">
- Negotiate endpoint & webhook implementation with partners to automate internal & partner support operational teams.">
- Analyze the quality of support provided to partners and their customers, understanding how well responses solve cases raised and what can be done to improve resolution rates and reduce contacts.">
Requirements:
">To succeed in this role, you should have at least 3-5 years of experience working in the banking or fintech industry space, with a proven track record of completing projects with measurable results, scaling internal costs, and improving processes.
">You should be data-driven, able to collect and analyze data to prioritize big wins for our partnerships and scale internal teams. You should also be creative in finding solutions when blocked, work independently without a script, and solve complex customer problems with other teams.
">Above all, you should be an excellent communicator, able to negotiate changes with internal teams and external stakeholders.
">About Us
">We are people building money without borders — without judgment or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive.
">We celebrate our differences and ensure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.
">What We Offer
">In addition to a competitive salary range of SGD 8,000 - 10,500 monthly + RSU, we offer a dynamic and inclusive work environment where you can grow your career and make a meaningful impact.
">Please visit our website to learn more about our values and culture.
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