
Outbound Claims Recovery Specialist
2 weeks ago
Job Title: Claims Recovery Specialist
Job Description:We are seeking a highly skilled Claims Recovery Professional to join our team.
This role involves outreach to customers who have recently filed hospitalization claims, providing guidance on submitting claims to other insurance providers, and ensuring they maximize their entitled benefits.
- Initiate outbound calls to customers regarding their recent claims.
- Guide customers through the claims recovery process from other insurers.
- Offer clear and empathetic support over the phone.
- Manage follow-ups and document call outcomes properly.
- Collaborate with internal teams to support the recovery process.
- Prior experience in telemarketing, call centre operations, or customer service is preferred.
- Experience in the insurance or financial services industry is an advantage.
- Excellent communication skills with a customer-centric approach.
- Comfortable with outbound calls and proactive customer engagement.
- Able to work independently and as part of a team.
- Training provided for product and process knowledge.
- A positive and supportive team environment.
- An opportunity to gain exposure in the insurance and claims recovery sector.
- Claims Management
- Microsoft Office
- Claims Handling
- Telemarketing
- Reinsurance
- Customer Engagement
- Good Communication Skills
- Attention to Detail
- Fraud
- Customer Service
- Financial Services
- Able To Work Independently
- Translation Services
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Claims Recovery Specialist
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Insurance Claims Recovery Professional
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