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Insurance Claims Recovery Professional
2 weeks ago
We are seeking an Insurance Claim Specialist to handle customer claims and assist with the recovery process. As a key member of our team, you will be responsible for conducting outbound calls to customers, guiding them through the claims recovery process, and providing clear and empathetic support over the phone.
Your role will involve working closely with internal teams to support the recovery process and handling follow-ups to ensure proper documentation of call outcomes.
The ideal candidate will have prior experience in telemarketing, call centre operations, or customer service, as well as good communication skills and a customer-first mindset.
You will also be comfortable with outbound calls and proactive customer engagement.
In this role, you will have the opportunity to gain exposure in the insurance and claims recovery sector and work in a positive and supportive team environment.
Key Responsibilities:
- Conduct outbound calls to customers regarding their recent claims.
- Guide customers on the claims recovery process from other insurers.
- Provide clear and empathetic support over the phone.
- Handle follow-ups and ensure proper documentation of call outcomes.
- Work closely with internal teams to support the recovery process.
Requirements:
- Prior experience in telemarketing, call centre operations, or customer service is preferred.
- Experience in the insurance or financial services industry is an advantage.
- Good communication skills with a customer-first mindset.
- Comfortable with outbound calls and proactive customer engagement.
- Able to work independently and as part of a team.
What We Offer:
- Training provided for product and process knowledge.
- Positive and supportive team environment.
- Opportunity to gain exposure in the insurance and claims recovery sector.
