Claims Operations Specialist

2 weeks ago


Singapore beBeeClaim Full time $42,000 - $54,000
Job Title: Claims Operations Specialist

This role involves handling marine claims and requires excellent communication, organizational, and technical skills.



Key Responsibilities:
  • Liaise with clients, surveyors/adjustors, and overseas Principals to gather information and resolve claims in a timely manner.
  • Manage correspondence and attend meetings with clients as required to ensure seamless claim resolution.
  • Create detailed claim files/checklist and verify policy arrangements before confirming underwriting acceptance.
  • Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments and ensure accurate tracking.
  • Draft LLA/MLR for approval and ensure reserves are timely and accurate to meet regulatory requirements.
  • Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving claims data.
  • Verify premium payment before processing claims and liaise with Finance on payment delays to prevent any discrepancies.
  • Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action to maximize recoveries.
  • Update records for exceptional claims and related recoveries to maintain a comprehensive claims history.
  • Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.

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