Bellman

2 months ago


Singapur, Singapore RAFFLES Full time
Job Title: Bellman

At Raffles Hotel Singapore, we are seeking a skilled and experienced Bellman to join our team. As a key member of our hotel staff, you will be responsible for ensuring the smooth operation of our entrance and driveway, providing exceptional service to our guests, and contributing to the overall success of our hotel.

Key Responsibilities:
  • Porterage Tasks: Supervise and participate in the activities of the personnel in charge of handling and safekeeping of all incoming, outgoing, and stored baggage.
  • Guest Welcome and Support: Welcome all residents and guests, promote inter-hotel sales and in-house facilities, and provide directions and suggestions to the hotel surrounding areas.
  • Entrance and Driveway Operations: Ensure the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
  • Service Standards and Performance: Ensure service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Additional Responsibilities:
  • Raffles Hotel Singapore Arrival and Departure Experience: Support and assist the Doorman and Reception teams during every resident arrival and departure.
  • Valet-Parking and Taxi Queue Coordination: Support and monitor activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.
Requirements:
  • Experience: Minimum of 2 years of relevant experience in the hotel industry.
  • Competencies: Possesses strong interpersonal skills, ascertains and addresses guest/colleague needs, trains and motivates individuals, and creates and maintains a cohesive team.
Benefits:
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

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