Guest Experience Associate

1 week ago


Singapore beBeeGuestService Full time $2,500 - $4,500

Key Role: Guest Experience Associate

We are seeking an individual with exceptional communication skills and a passion for delivering outstanding customer experiences. This is an exciting opportunity to join our team as we continue to grow and improve our service standards.

The successful candidate will be responsible for providing proactive support to guests from pre-arrival to post-departure, ensuring that every interaction is engaging, responsive, and tailored to their needs.

  • Delivering Exceptional Guest Experiences:
  • Anticipate and respond to guest inquiries in a timely and professional manner.
  • Foster strong relationships with guests, building trust and loyalty through personalized interactions.

This role involves working across shifts, managing room inventory, coordinating with back-of-house teams, and resolving guest opportunities in compliance with SOPs and billing-related matters.

The ideal candidate will possess a hands-on attitude, a willingness to learn and grow, and a commitment to excellence in all aspects of their work.

Key Responsibilities:

  • Provide exceptional guest service, consistently exceeding expectations and promoting a positive hotel experience.
  • Manage room inventory to maximize occupancy and assign rooms when on shift, ensuring seamless guest transitions.
  • Coordinate with back-of-house teams to track and resolve guest opportunities, adhering to SOPs and billing-related procedures.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive compensation package and benefits program.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and are eager to take on new challenges. If you possess strong communication skills, a hands-on attitude, and a willingness to learn and grow, we encourage you to apply for this exciting role.

Keywords: Guest Service Ambassador



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