Guest Experience Associate

1 week ago


Singapore beBeeCustomerService Full time $40,000 - $60,000

Job Title: Guest Experience Associate

We are seeking a skilled and customer-focused individual to join our team as a Guest Experience Associate. In this role, you will be responsible for delivering exceptional service and ensuring that our guests have an unforgettable experience at our resort.

Key Responsibilities:

  • Provide personalized attention to guests, anticipating their needs and exceeding their expectations.
  • Handle and process guest inquiries, requests, and feedback in a timely and professional manner.
  • Collaborate with internal departments to ensure seamless delivery of products and services.
  • Develop and maintain strong relationships with guests, resolving any issues or concerns they may have.

Requirements:

  • Must be at least 21 years old.
  • Diploma with proficiency in Microsoft Office applications.
  • Relevant customer service experience in a call center or hotel environment is preferred.
  • Able to work rotating shifts, including weekends and public holidays.

Desirable Skills:

  • Customer Service Delivery
  • Microsoft Office
  • Customer Service Experience
  • Call Center
  • Opera
  • Interpersonal Skills

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career advancement

What We Offer:

  • A dynamic and supportive work environment
  • The chance to work with a diverse range of guests and colleagues
  • A comprehensive induction program to ensure your success in the role

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.



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