Hospital Liaison Specialist

2 weeks ago


Singapore beBeeLiaison Full time $50,000 - $70,000
Job Overview

The Hospital Liaison Specialist plays a vital role in ensuring seamless communication and coordination between patients, doctors, and hospital teams.

About the Role

  • Attend to enquiries from private patients, internal departments, and external stakeholders with professionalism and empathy.
  • Coordinate appointment bookings and admission requests, aligning patient preferences with clinical and operational requirements.
  • Serve as the main liaison for patients, doctors, and hospital teams, ensuring clear communication and coordination.
  • Assist in direct admissions and medical air evacuations where necessary.
  • Chaperone VIP/VVIP patients to provide a seamless and good hospital experience.
  • Apply active listening and probing to understand patient needs.
  • Respond professionally to queries with appropriate tone, clarity, and empathy.
  • Handle complaints and challenging interactions with tact, applying service recovery where required.
  • Maintain accurate and timely updates of patient information in the system.
  • Support the collation of reports, statistics, and operational data.
  • Ensure compliance with hospital policies regarding data management, document filing, and disposal.
  • Identify service gaps and escalate issues with recommendations for improvement.
  • Propose and support initiatives to enhance productivity and care quality (e.g., faster, better, cheaper, safer).
  • Promote teamwork and a collaborative work environment within the hospital.

Required Skills and Qualifications

  • Diploma in any discipline.
  • Experience in healthcare or service-related industries, especially in frontline or customer-facing roles.
  • Excellent communication, interpersonal, and coordination skills.


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