
Hospital Liaison Specialist
2 weeks ago
The Hospital Liaison Specialist plays a vital role in ensuring seamless communication and coordination between patients, doctors, and hospital teams.
About the Role
- Attend to enquiries from private patients, internal departments, and external stakeholders with professionalism and empathy.
- Coordinate appointment bookings and admission requests, aligning patient preferences with clinical and operational requirements.
- Serve as the main liaison for patients, doctors, and hospital teams, ensuring clear communication and coordination.
- Assist in direct admissions and medical air evacuations where necessary.
- Chaperone VIP/VVIP patients to provide a seamless and good hospital experience.
- Apply active listening and probing to understand patient needs.
- Respond professionally to queries with appropriate tone, clarity, and empathy.
- Handle complaints and challenging interactions with tact, applying service recovery where required.
- Maintain accurate and timely updates of patient information in the system.
- Support the collation of reports, statistics, and operational data.
- Ensure compliance with hospital policies regarding data management, document filing, and disposal.
- Identify service gaps and escalate issues with recommendations for improvement.
- Propose and support initiatives to enhance productivity and care quality (e.g., faster, better, cheaper, safer).
- Promote teamwork and a collaborative work environment within the hospital.
Required Skills and Qualifications
- Diploma in any discipline.
- Experience in healthcare or service-related industries, especially in frontline or customer-facing roles.
- Excellent communication, interpersonal, and coordination skills.
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