Client Service Strategist

2 weeks ago


Singapore STANDARD CHARTERED BANK Full time

At Standard Chartered Bank, we're dedicated to making a positive difference for our clients, communities, and each other. As a leading international bank, we strive to be here for good.

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We're seeking an experienced professional to join our team as a Client Service Strategist - Private Wealth. In this role, you will be responsible for developing and implementing strategies to enhance client experience and satisfaction. Your primary objective will be to facilitate seamless interactions between clients and our various business units.

You will work closely with key staff in frontline, Client Service Managers, Credit Risk, Credit risk Operations, Banking and Wealth management Operations, Asset class owners (product teams), Legal and Compliance to fulfill client needs on an ongoing basis.

Your key responsibilities will include assessing client needs and preferences to develop tailored solutions. You will institute an ongoing rhythm with frontline to proactively get details of upcoming client requests to forecast and enable requisite attention / resourcing available in different teams.

Develop and implement service level agreements across each of the sub-processes in the client journeys (Credit Risk, Credit Operations, Product fulfillment, Asset Transfer, Ongoing Servicing & transacting, WM Operations, Digital Adoption). Drive client digital adoption and access, and enabling them to access new digital offerings / products/ solutions with us (example Online equities, Private Banking Mobile app).

Key Qualifications:

  • 7+ years of experience in Private Banking / Wealth Management with specific to front office / operations
  • Proven history of managing key stakeholders and driving transformation
  • Be able to multitask and manage different initiatives at a time
  • Be able to understand operational aspects of private banking and to provide guidance on new bespoke and ad hoc processes to support business growth
  • Having in-depth knowledge in credits, securities and OTC products would be an advantage
  • Proficiency in Microsoft Office
  • Strong in verbal, presentation, and written communication skills


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