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Network Infrastructure Specialist

2 months ago

Singapur, Singapore Logicalis Full time

pbJobDescription/b/ppbWhychooseLogicalis?/b/ppAsArchitectsofChange,Logicalis'focusistodesign,supportandexecuteclients'digitaltransformationbyunitingtheirvisionwiththeirtechnologyexpertiseandindustryinsights.Thecompany,throughitsdeepunderstandingofkeyITindustrydriverssuchassecurity,cloud,datamanagementandIoT,canaddresscustomerprioritiessuchasrevenuegrowthandbusiness,operationalefficiency,innovation,riskandcompliance,datagovernanceandsustainability./ppWestrengthenourpurpose:todesign,support,andexecuteourcustomers'digitaltransformationbyconvergingtheirvisionwithourtechnologicalexpertiseandknowledgeoftheindustry.ThebrandrefreshunderpinsboththeevolutionofLogicalis'positioningaswellasourstrategicvisionforgrowth./ppbResponsibilities:/b/pulliDailyoperationalhealthchecksfortheITinfrastructure./liliMonitoralarms&reporttocustomerviaemail/mobile(ifanymajorseverityseen)./liliFirmwareupdate&patchmanagementandensurethattheenvironmentisbug/vulnerablefreebykeepingsystemwithup-to-datesoftware./liliCreationofchangerequestplanandsubmittocustomeroperationmanagerorsupervisorforreviewandapproval./liliMaintain,trackandupdatephysicalandlogicaldiagramchanges./liliManage&trackallcabling/patchingrecords./liliWorkandliaisewithappointedpartners/vendorfornecessarysitesurveyanddiscussions./liliPreparingweeklytickettrackinglistforoutstanding&resolvedtickets./liliPrepareandprovidemonthlyequipmentstatus(systemevents,severityalerts,violations,overallstatus,etc..)reporttocustomer./liliWorkwithappointedvendorsandinternalstakeholderstoensureinternalauditcompliance./liliEnsurethatallcorrespondencewithcustomersisperformedinapromptandcourteousmanner./liliWorkcloselywithvariousteamofengineers(internal&external)fortroubleshooting./liliOwnershiponcriticalincidentsforcustomerstodeliverresolutionwithinSLA./liliTroubleshootproductionissuesandnetwork/securityproblemstofixanyinfrarelatedissuesandworkwithprincipalvendorsandcustomertoprovidetheresolutionwithintheproposedtimelines./liliPerformL3escalationtoappointedpartnerand/orprincipalvendor./liliPerformingRMAforhardwarefailuresandreplacementinproductionenvironment/liliPerformhealthchecksforthecriticalenvironmentsandensurethesystemsrunninguptothestandardandnopotentialfailures./liliSetupstagingandsimulationforcustomeractivitiesforcriticaljobsbeforeactualtasksinproductionenvironment./liliAbletofollowandmeetcustomerSLAforalltheincidentsandrequests./liliTakeownershipofincidentsandservicedeliveryincustomer'senvironment./liliUndertakeescalationfornetworkingrelatedmattersfromdesktopengineers,performtroubleshootingandhardwarefieldreplacementworksforcustomers./liliResponsibleforupdatingtechnicaldocumentationsforconfigurationchanges./liliResponsibleforopeningandclosingofsupportticketsinServiceNowPlatformprovidingtimelyupdatestocustomerandservicedeliverymanagerforsupportcasesthathasbeenallocatedtoyou./lipbAdministrative:/b/pulliRaisingChangeRequest(CH),ServiceRequest(SR)./liliUpdateCHtocustomerITSMplatformaftereachchange./liliUpdatemasterequipmentinventorylistoncenewequipmentisdeployedorRMAed./li/ul