Customer Service Specialist
4 weeks ago
We are seeking a highly motivated Customer Service Executive to join our team at YAMATO TRANSPORT (S) PTE. LTD.
Job Summary:This role is responsible for delivering exceptional customer service, resolving inquiries, and providing administrative support to ensure seamless day-to-day operations.
Responsibilities:- Customer Service Delivery:
- Respond to inbound phone calls and emails in a timely and professional manner.
- Address customer concerns, resolve issues, and provide solutions to meet their needs.
- Maintain accurate records of interactions and resolutions.
- Administrative Support:
- Assist the overseas relocation team with daily activities and tasks as assigned.
- Perform general administrative duties, including data entry, filing, and report preparation.
- Other Responsibilities:
- Contribute to team goals by sharing knowledge, expertise, and best practices.
- Participate in training and development programs to enhance skills and stay up-to-date on industry trends.
- Education: Diploma or Degree in a relevant field or equivalent experience.
- Experience: Minimum 1 year in a Customer Service and Administrative support role.
- Skills:
- Proficient in Microsoft Office, particularly Excel and Word.
- Fluent in English, with the ability to speak Japanese to liaise with Japanese-speaking customers.
- Excellent communication, interpersonal, and problem-solving skills.
Our office is located at 2 Bukit Merah Central, #08-01, Singapore 159835.
Work hours are from Monday to Friday, 8:30 AM to 6:00 PM.
Salary:The estimated salary for this position is SGD $45,000 - $60,000 per annum, depending on experience.
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