Customer Service Specialist
1 month ago
Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.
Key Responsibilities:
- Primary point of contact for customers at the facility
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information and troubleshoot issues in a timely manner
- Resolve customer complaints and escalate issues when necessary.
- Maintain detailed records of customer interactions.
- Collaborate with other teams to address customer needs and improve service delivery.
- Identify opportunities to enhance customer experience and suggest process improvements.
- Manage booking schedules
Tell employers what skills you have
Account Management
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Customer Relationships
Pressure
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Disposition
Customer Orientation
Able To Work Independently
Service Delivery
Customer Service Experience
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