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Client Enablement Specialist
2 months ago
We are seeking a highly skilled Client Enablement Executive to join our team at CombBuilder PTE LTD. As a key member of our organization, you will play a critical role in ensuring the smooth onboarding of clients and providing exceptional customer service.
Key Responsibilities:- Review onboarding requirements and provide expert advice on the best options and solutions for client onboarding.
- Communicate effectively with various stakeholders, including business, sales, traders, end clients, vendors, and internal teams, to ensure seamless onboarding processes.
- Liaise with technical teams to coordinate system setup and oversee the entire onboarding process.
- Conduct thorough testing of client systems and ensure that all changes are thoroughly vetted before promoting them to production.
- Collaborate with business stakeholders to prioritize client onboarding tasks and ensure that client enablement capacity is optimized.
- Contribute to operational excellence by identifying areas for improvement and implementing innovative solutions to enhance daily operations and client onboarding workflows.
- Masters' or Bachelors' degree in Information Technology, Engineering, or Science discipline.
- Minimum 3 to 8 years' total work experience, with at least 3 years' client onboarding experience in a global trading community, with a strong understanding of the FIX protocol.
- Proven track-record in client onboarding, with excellent knowledge of customer success processes and best practices.
- Experience using data and industry insights to influence customer decisions.
- Ability to build rapport, influence, and educate customers through a partnership approach.
- Commercial awareness and experience identifying revenue growth opportunities.
- Ability to manage multiple projects concurrently and apply Agile practices.
- Evidence of a proactive approach to mitigating risk and uncovering opportunities through active questioning and listening.
- Good organizational and project management skills for long-term, collaborative projects with institutions.
- Strong background in UNIX and LINUX, with experience in scripting languages (Bash, Perl, Python) preferred.
- Excellent communication skills with a client-driven mindset, good coordination skills, and a willingness to work with various teams and stakeholders.
- Good command of spoken and written English, with most internal business users, Tech partners, Operations partners, external clients, and vendors communicating in English.
We are looking for a highly motivated and experienced professional who can bring their expertise to our team and contribute to our success. If you are a results-driven individual with a passion for client enablement, we encourage you to apply for this exciting opportunity.
