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Program Management Executive
1 week ago
This Is An IT Support Group is a leading provider of cloud services, dedicated to delivering exceptional customer experiences. Our team is comprised of talented individuals from various backgrounds, each bringing their unique perspectives and expertise to the table.
We are passionate about innovation and are committed to staying ahead of the curve in terms of technology and best practices. Our team members are empowered to take ownership of their work and are encouraged to share their ideas and suggestions for improvement.
As a Program Management Executive, you will play a critical role in ensuring the smooth delivery of our cloud services. You will be responsible for developing and implementing process improvements, as well as collaborating with internal stakeholders to ensure seamless service delivery.
Key responsibilities include:
- Developing and implementing strategies that ensure required material and supporting teams are at the right place at the right time
- Partnering with leadership teams, operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
- Participating in efforts to train and/or mentor new employees, ensuring a consistent focus on best-in-class client servicing
