Senior Solution Architect/Consultant

4 days ago

Singapur, Singapore OpenText Full time

About the Role:

We are seeking a highly skilled Senior Solution Architect/Consultant to join our Customer Communications Management (CCM) team at OpenText. As a key contributor, you will work with our clients to develop and implement document automation solutions utilizing OpenText's CCM product set.

Key Responsibilities:

  • Work with clients to analyze requirements and specify solutions
  • Assist with the solution architecture design for integration projects of OpenText's CCM software, including orchestration of publishing tasks and steps, optimization of logging, fault detection, error handling, and channel delivery, all aligning with a client's strategies and goals
  • Be the technical lead on small to medium projects throughout the complete project lifecycle
  • Implement integration components in Java (Core, SpringBoot, Camel),.NET, C/C++, or scripting languages
  • Develop communication applications using OpenText's CCM software – Exstream Design Manager / Communication Designer / Content Author / Empower
  • Develop communication orchestration flows using Orchestrator, Communication Builder, and Command Center and Delivery Manager
  • Develop scripts using Bash, PowerShell, Windows Batch, or Perl for orchestration/scheduler
  • Integrate OpenText Directory Services (OTDS) with identity providers like On-prem AD over LDAP; Azure AD, Okta, PingIdentity using SAML 2.0 and SCIM 2.0
  • Consult and mentor clients on the deployment of OpenText's CCM software
  • Collaborate with the project manager to develop project estimates, including detailed project plans and work breakdown structures for small to medium business unit level projects
  • Create project documentation, including architecture, functional specifications, technical design, integration design, configuration, and development
  • Potentially work on multiple customer engagements in parallel
  • Successfully work as a member of a project team, collaborating on projects and skill sharing
  • Ensure client satisfaction

Required Qualifications:

  • Ability to understand the customer's business problem, need, or opportunity and to develop and implement a solution that appropriately addresses the business problem, need, or opportunity
  • Ability to lead the development, deployment, and technical quality of small and medium business unit level Information Technology (IT) based solutions (typically within multiple technology or specialty areas)
  • Ability to collaborate effectively with the project manager to manage small to medium projects as necessary
  • Bachelor's degree with IT orientation, or equivalent experience
  • Experience programming for Linux/UNIX/MVS platforms, Web Services, SQL, Stored Procedure, ORM, data transformation using XSLT 1.0/2.0
  • Experience with integration concepts like REST, SOAP, Messaging Queues (RabbitMQ/IBMMQ), event-driven architecture using Kafka
  • Deep understanding and hands-on experience with one of the public cloud providers - AWS, Azure, or GCP deploying Exstream server-based and cloud-native platforms
  • Understanding of web and security concepts like DNS, HTTPS, Single Sign On (SSO), SSH, TLS, mTLS, JKS, OAuth, SAML, SCIM, Cryptography
  • Proactive mindset, very good professional conduct, and attention to detail
  • Demonstrates excellent consultative skills
  • Ability to build rapport and trust with clients

Other Desired Qualifications:

  • Experience with OpenText Exstream, StreamServe, Document Presentment, or xPressions solutions
  • Cloud Native technologies (Docker, Kubernetes, Helm, OpenShift, etc.), microservices, or specific hyper scaler technologies
  • Experience with DevOps tooling like Git, Jenkins, Maven, Gradle, SonarQube, Fortify, Artifactory
  • Knowledge/experience with Infrastructure as Code using Terraform, Vault
  • Understanding of front-end development using HTML, CSS, JavaScript (React/Angular)
  • Experienced in graphical design or desktop publishing applications
  • Advanced knowledge of PostScript, AFP, PDF, or other output formats
  • UNIX, MVS, or z/OS system administration
  • Knowledge of integrating with SAP, SuccessFactors, Sales Force, Guidewire, and OpenText product stack like ECM, xECM, Archive Server

About OpenText:

OpenText's Professional Services Customer Communications Management (CCM) team is a fast-paced, rapidly expanding organization specializing in OpenText's CCM Software, including OT Exstream, StreamServe, Document Presentment, and xPressions solutions. These software solutions combine customer relationship management (CRM) and mission-critical communications with multi-channel output.

Why Join Us:

At OpenText, we are committed to building an inclusive work environment that values diversity and promotes equal opportunities for all employees. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success. If you are passionate about working with cutting-edge technology and collaborating with a talented team, we encourage you to apply for this exciting opportunity.

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