Client Services Liaison
2 days ago
**Job Summary**
MyCareersFuture is seeking a highly skilled Client Services Support to join our team. As a Client Services Support, you will play a critical role in ensuring seamless communication between our clients, providers, and internal teams.
**Key Responsibilities**
• Act as a liaison between MyCareersFuture, clients, and providers to facilitate effective communication and issue resolution.
• Receive and process client service requests and change notifications in a timely and efficient manner.
• Follow up on incidents and tickets to ensure prompt resolution and client satisfaction.
• Participate in conference calls, meetings, and client reviews to provide updates and address concerns.
• Ensure accurate and timely job closure for invoicing purposes.
**Procedures and Protocols**
• Adhere to established procedures and policies at all times to maintain consistency and quality.
• Ensure sufficient stationery and supplies for processing jobs through inventory management and stamp control.
• Obtain quotations from vendors for stationery and other supplies.
• Arrange for courier services for deliveries and lodgments.
**Competencies and Skills**
• Proficient in Microsoft Excel and Word.
• Client-centric approach with a focus on delivering exceptional service.
• Fluent in spoken and written English.
• Strong attention to detail and organizational skills.
• Effective time management and prioritization skills.
• Excellent listening skills and ability to work collaboratively as part of a team.
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