Furniture Sales Support Professional
2 days ago
We are seeking a skilled Furniture Sales Support Professional to join our dynamic team at COMFY PTE. LTD. in Singapore.
Key Responsibilities- Provide exceptional customer service by offering product information and resolving issues promptly and professionally via various channels, including website live chat, marketplaces, social platforms, telephone, email, and in-person interactions.
- Confirm product order details made online, update stock and delivery schedules for customers, and liaise with freight forwarders and factories on stock fulfillment.
- Manage daily delivery progress, provide scheduled updates on delivery status, and replan when delays occur to ensure timely resolution.
- Close existing customer delivery and warranty issues effectively, collaborate with warehouse teams on inventory-related matters, and work closely with sales to enhance net sales.
- Document product issues for claims/re-orders with suppliers and maintain accurate records of customer interactions in key notes history for weekly meetings to improve value and service.
- Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays, with Sundays as a rest day.
- Basic understanding of lemon law, consumer rights, and customer service practices.
- Strong communication and interpersonal skills, particularly in instant messaging and telephone etiquette.
- Candidates with experience in customer dispute resolution or furniture installation/repair will be strongly considered.
- Able to start with short notice periods.
- $3000-$3500 basic salary, plus team/personal incentives and variable performance bonuses.
- Incremental annual leave (12-18 days) and staff credit for free products and discounts on purchases.
A supportive team environment, opportunities for growth and development, and the chance to contribute to our company's success. If you're a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
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