Transform Customer Engagement with AI-Driven Solutions

3 days ago

Singapore beBeeCustomerExperience Full time $90,000 - $120,000

Revolutionize Customer Experience

We seek a Senior Contact Center Solutions Architect to spearhead the design and implementation of an AI-driven, omnichannel customer engagement platform.

The ideal candidate will transform traditional contact centers into seamless customer experience hubs by architecting intelligent customer journeys.

Key Responsibilities:

  • Design End-to-End Solutions: Develop scalable, secure, and resilient contact center architectures integrating IVR, SIP telephony, CRM systems, AI models, and analytics platforms.
  • Promote Technology Advancement: Champion innovation in contact center solutions to deliver exceptional customer experiences.

Benefits:

  • Opportunity to work on cutting-edge technologies.
  • Collaborative team environment.
  • Chance to drive business growth.

Requirements:

  • Strong technical skills in contact center architecture.
  • Excellent communication and leadership abilities.
  • Proven track record in driving technology innovation.

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