Catering Sales Representative

2 weeks ago

Singapore RICHFOOD CATERING PTE. LTD. Full time
About the Role

RICHFOOD CATERING PTE. LTD. is seeking a highly skilled and experienced Sales and Event Coordinator to join our team. As a key member of our sales team, you will be responsible for generating leads, prospecting potential clients, and following up on inquiries.

Key Responsibilities
  1. Sales Support: Assist the sales team in generating leads, prospecting potential clients, and following up on inquiries. Provide information on catering services, pricing, and availability. Coordinate and schedule appointments and site visits for the sales team.
  2. Client Communication: Serve as a primary point of contact for clients, addressing inquiries, providing event information, and maintaining a positive client experience throughout the sales process. Respond to client requests and concerns in a timely and professional manner.
  3. Event Coordination: Collaborate with clients to understand their event requirements, preferences, and budget constraints. Assist in creating customized event proposals, menus, and contracts. Coordinate event details with internal departments, such as culinary, operations, and logistics, to ensure successful event execution.
  4. Order Processing and Documentation: Prepare and process catering orders, ensuring accuracy and timely delivery. Maintain proper documentation, including contracts, invoices, and event details. Coordinate with the finance department for billing and payment processing.
  5. Menu Planning and Customization: Work closely with clients to understand their menu preferences and dietary restrictions. Coordinate with the culinary team to customize menus and ensure the availability of ingredients. Communicate special requests or menu changes to the appropriate departments.
  6. Event Logistics: Assist in arranging logistics for events, such as venue setup, equipment rental, and transportation. Coordinate with vendors and suppliers to ensure timely delivery and setup of catering services. Address any event-related issues or last-minute changes that may arise.
  7. Sales Reporting and Administration: Maintain accurate and up-to-date sales records, including leads, prospects, and client information, using CRM software or other tools. Prepare regular sales reports, including activity tracking, conversion rates, and revenue analysis. Assist in monitoring and managing sales pipelines.
  8. Client Relationship Management: Build and maintain strong relationships with clients by providing exceptional customer service. Follow up with clients post-event to gather feedback and address any concerns or issues. Identify opportunities for repeat business or referrals.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills are essential for this role.
  • Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Attention to Detail: Detail-oriented with excellent multitasking skills.
  • Technical Skills: Proficiency in MS Office applications and CRM software.
  • Industry Knowledge: Knowledge of the local catering industry and event planning processes.
  • Flexibility: Ability to work evenings, weekends, and attend events as needed.

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