Night Shift Operations Supervisor
2 weeks ago
Key Responsibilities:
- Manage a team of 15 valet drivers, ensuring they are deployed efficiently based on customer requests.
- Handle incoming customer inquiries, providing timely and professional assistance via phone and WhatsApp.
- Develop and implement scheduling strategies to optimize coverage during peak hours.
- Identify areas for process improvement and implement changes to enhance efficiency and customer satisfaction.
Requirements:
- Bachelor's Degree in Business Administration, Operations Management, or a related field.
- At least 1 year of experience in operations, customer service, or logistics management.
- Fluency in English and Chinese (spoken and written).
- Proficient in using WhatsApp, Microsoft Office (Excel).
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