Director of IT Service Delivery Transformation
6 days ago
Drive transformative change in IT service delivery by centralizing operations and promoting exceptional service quality.
- Develop a comprehensive strategy to consolidate IT service delivery processes.
- Implement proactive monitoring to ensure issues are resolved before impacting business operations.
- Standardize infrastructure management across networks, servers, and cloud environments.
- Establish robust governance frameworks, policies, and performance metrics for service operations.
- Collaborate with leaders, vendors, and teams to drive transformation and secure stakeholder buy-in.
Requirements
- 15+ years of experience in IT service delivery, with senior leadership transformation expertise.
- Strong knowledge of ITIL, COBIT, ISO 20000, and service governance frameworks.
- Proven track record of leading centralization and IT service optimization initiatives.
- Excellent leadership, communication, and problem-solving skills to influence stakeholders.
- ITIL certification required; Lean Six Sigma and COBIT certification advantageous.
Benefits
The successful candidate will possess extensive IT governance and leadership experience, enabling them to lead transformative change in IT service delivery.
A dedicated professional seeking this opportunity should possess the necessary skills and qualifications.
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