Director, IT Service Delivery Transformation

3 weeks ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Director, IT Service Delivery Transformation

An excellent Director, IT Service Delivery Transformation opportunity has just arisen with a global brand.

Job Purpose:

Lead the transformation of IT service delivery by centralizing operations and driving service excellence.

Job Responsibilities:

  • Develop and implement a strategy to centralize IT service delivery operations.
  • Lead proactive monitoring, ensuring issues are resolved before impacting business operations.
  • Standardize infrastructure management across networks, servers, and cloud environments.
  • Establish governance frameworks, policies, and performance metrics for service operations.
  • Collaborate with leaders, vendors, and teams to drive transformation and secure buy-in.

Job Requirements:

  • 15+ years in IT service delivery, with senior leadership transformation experience.
  • Strong knowledge of ITIL, COBIT, ISO 20000, and service governance frameworks.
  • Proven track record of leading centralization and IT service optimization initiatives.
  • Excellent leadership, communication, and problem-solving skills to influence stakeholders.
  • ITIL certification required; Lean Six Sigma and COBIT certification are advantages.

The successful Director, IT Service Delivery Transformation must possess extensive IT governance and leadership experience.

To explore this opportunity, apply today with your CV at naveen.vasudevan@persolapac.com

PERSOLKELLY Singapore Pte Ltd
• EA License No.01C4394
• EA Registration No. R1330844 (Naveen Vasudevan)

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Tell employers what skills you have

COBIT
Leadership
Change Management
IT Governance
ISO
Strategy
Transformational Leadership
transformation projects
Resource Management
ITIL
Product Development
Staff Management
Performance Appraisal
Scheduling
Service Excellence
Business Transformation
Service Delivery
Lean Six Sigma

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